Hikvision has officially inaugurated its first service center in Pakistan, the Return Merchandise Authorization center (RMA Center). Located in Umer Plaza, Rawalpindi, this opening represents a significant advancement in the company’s commitment to offer high-level after-sales support to its expanding customer base.
In 2016, Hikvision established its presence in Pakistan, bringing advanced offerings to the video security industry and expanding its product lineup to encompass access control systems, video-based doorbells, smart home products, and other cutting-edge innovations. The RMA Center initiative is the next step in the company’s evolution and stems from Hikvision’s mission to enhance technical support services, optimize after-sales problem-solving efficiency, and foster advancements in both service and product quality. The primary objective is to assist customers in overcoming software and hardware challenges, ensuring seamless product functionality.
Speaking at the launch ceremony, Klaus Liu, General Country Manager, Hikvision Pakistan, said, ‘’We are thrilled to introduce Hikvision’s first-ever RMA Center in Pakistan, a testament to our unwavering commitment to providing world-class after-sales support to our valued customers. This initiative aligns with our core values of prioritizing customer satisfaction, technical excellence, and continuous improvement. This service center will bolster our ability to swiftly address and resolve technical concerns, ensuring a seamless experience for our customers. We look forward to enhancing our service footprint further and enriching customer interactions across the country.”
Hikvision’s RMA Center is staffed with skilled engineers capable of efficiently repairing and troubleshooting products, offering expert technical assistance to resolve issues encountered during product usage. Additionally, the RMA Center provides swift and efficient maintenance services, enabling direct communication between customers and the service center. This direct approach eliminates the need for third-party involvement, minimizing wait times and swiftly resolving equipment-related concerns. Customers can also benefit from a range of services at the RMA Center, including the free exchange of products within the specified warranty scope, product technical support, resolution of after-sales problems, maintenance and inspection of products, and firmware upgrades.
Going forward, the company plans to expand its RMA network in Pakistan, introducing more self-operated RMA points and customer-authorized RMA points across various cities, ensuring broader coverage and enhanced customer satisfaction.